|
职位描述/要求：
Customer Service Representative (工作地点：青岛)
Job Summary:
-Office work to handle day-to-day call-offs for sales orders, shipping arrangements and invoicing, to perform highly effective customer service to our customers
Major Activities:
-Establishes and entertains a relationship with the customer that improves customer loyalty.
-Responds verbally or in writing to inquiries regarding product information, delivery, samples and related data.
-Establishes, maintains and monitors accurate order related data in the customer master.
-Supports the RAM in maintaining the customer master records.
-Provides backup support to the RAM for contract maintenance.
-Administers sales orders and handles all order related issues.
-Reacts to credit holds and coordinates with CREDIT and RAM to resolve.
-Coordinates purchases at 3rd party vendors or other Almatis locations, required to fulfill the sales order.
-Follow up transport arrangement.
-Maintains Shipping Instructions for each assigned customer/country.
-Prepares shipping documentation in line with shipping instructions.
-Issues invoices / invoice lists.
-Prepares final shipping documents for exports (customs and banks).
-Receives and coordinates the handling of customer complaints.
-Initiates credit notes to customers (complaint related).
-Reports changes in customers’ attitudes and buying patterns, competitive price and delivery information as appropriate.
-In coordination with the RAM checks with the customer on potentially lost orders and solicits sales orders as appropriate.
-Generates own correspondence to customers, plants and other interested Almatis locations relative to all the above duties.
-Visits customers/third party representatives as appropriate in the assigned territory together with the RAM.
-Think out of box
-Always have “can do” attitude
Qualification:
-University Bachelor Degree in Foreign Trade or business administration or relative
-Rich and professional customer service or business administration working experience
-Import/export operation including L/C documentation is preferred
-SAP experience is preferred
-Good coordination and communication skills
-Good spoken and written English
-Good command in computer and MS Office
-Well organized and strong logical thinking
-Hard working and initiative
-Good team player
工作地点：青岛区域总部
|
|
