PRIMARY FUNCTION



Through and in depth knowledge of the entire management processes and systems, as well as a very good understanding of customers and markets, supports the business for a defined portfolio of customers. The CSR is responsible for all order management activities, including quotes, order entry, order management, inventory management and invoicing, with the goal to help generate orders and revenues, based on current policies, procedures and guidelines. The CSRs will work closely with Accounts Managers, Solution Units, Logistic Centers to communicate and deliver information. The CSRs will work with other departments, like Global Finance, Legal, in order to provide high quality services to customers.



MAJOR RESPONSIBILITIES


Generate quotes upon Accounts Managers' or customers' requests
Enters valid orders to initiate product shipment
Manages orders to ensure complete and on time delivery
Manages inventory effectively
Creates on time invoices upon delivery or completion of installation
Provide credits to customers and manages product returns to Logistic Centers
Contributes to continuous quality improvements and customer satisfaction


PRINCIPLE DUTIES


Produces timely quotations (new and modified configurations including follow up with Account Managers and Customers)
Advises any errors and actions accordingly
Work on credit and re-bill
Provides Quote and Order data as and when required
Works with up and down stream functions to solve issues related to Quotes and Orders
Maintains up-to-date knowledge of promotions, discounts and other information related to the order and contract fulfillment process
Ensures pricing, discount and other related information is correct on all transactions processed
Obtains proper authorizations
Participates in testing new processes for process improvement
Takes ownership of customer's' issues and resolutions
Proposes solution to recurring issues to improve results
Establishes and maintains effective communication with production, supply chain and customers
Ensures highest level of customer satisfaction (internal and external)

Bachelor Degree, with 2-3 years of experience in order management will be a plus
Fluent spoken and written Korean and English
Excellent knowledge of PC tools
Integrity
High flexibility
Teamwork skills
Customer satisfaction oriented
Able to work under tremendous pressure
Able to resolve problem and deliver commitment